The year just passed has been nothing short of transformative, and has brought about a paradigm shift in how everyone operates. Many organisations have dipped their toes in the idea of remote working environments prior to the pandemic, while many others were forced to adapt. Contact centres and contact centre...
Conversational AI – Transform Your Contact Centre
Conversational AI allows organisations to achieve higher standards of efficiency and heightened customer satisfaction by providing a central interface surfaced over any channel that controls, queues, and executes the series of back-end processes, integrations and chatbots required to deliver a response to your customer’s query. Simplify your customers’ support journey...