Melbourne, Australia – January 2024: CentrePal, a leading innovator in contact centre solutions, proudly announces its designation as a Microsoft Teams Certified Contact Center Solution. This significant achievement highlights CentrePal's dedication to delivering high-quality, reliable, and seamlessly integrated contact centre experiences within the Microsoft ecosystem. "Being recognised as a Microsoft...
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Drag, Drop, Done: Simplifying IVR Design to Improve Your Customer Experience
In today's fast-paced business environment, delivering exceptional customer service is more important than ever. One of the key components of a successful customer service strategy is an effective Interactive Voice Response (IVR) system. IVR systems guide callers through menu options using voice prompts, such as "Press 1 for Sales" or "Enter...
Press Release: CentrePal Simplifies Cloud Contact Centres With Innovative AI Solutions
CentrePal advances the future of customer service with its innovative AI-powered features. Seamlessly integrating with Microsoft Teams, our transformative solutions offer 24/7 customer support, improved first-call resolutions, and increased agent productivity.
Enhance Customer Engagement with CentrePal Web Chat: Your Key to Seamless Communication
Introducing CentrePal Web Chat, a breakthrough in customer engagement. Harnessing the power of Microsoft Teams integration, AI-generated conversation summaries, and innovative Knowledge Management, we're elevating cloud contact centre solutions to new heights. Enable always-on customer support, improved satisfaction, and streamlined operations for your business.
CentrePal on track for Microsoft Certification
CentrePal is on track for Microsoft Certification and has recently been added to the Microsoft website as a solution currently in the certification process. Using Microsoft’s most advanced integration model, ‘Extend and Power’, CentrePal has turned Microsoft’s most popular, most trusted, and most powerful collaboration and communications tool into the...