Collaboration and communication is everything in the modern business world. Organisations have gravitated to systems such as Agile and DevOps with the intention of inspiring teamwork and improving operational efficiency; and central to the success of these systems is a robust, unified communications system. With so many companies using a...
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Speaker Recognition and Contact Centres
Speech recognition is the ability of a computer to recognise spoken words. Speech recognition software is now becoming commonplace in today’s digitally connected world. In recent years, its growing use in consumer technology has made it nearly synonymous with popular voice-activated digital assistants. Call center customer interactions contain a goldmine...
Conversational AI – Transform Your Contact Centre
Conversational AI allows organisations to achieve higher standards of efficiency and heightened customer satisfaction by providing a central interface surfaced over any channel that controls, queues, and executes the series of back-end processes, integrations and chatbots required to deliver a response to your customer’s query. Simplify your customers’ support journey...
CentrePal – Microsoft Teams Native Contact Centre
A contact centre solution gives an organisation a host of tools that would empower it to resolve customer issues via multiple channels. It would also contain the tools an organisation would need to monitor calls and analyse data for training and development of its agents. Automated call distribution, CRM integration,...
Introducing CentrePal Microsoft Teams Contact Centre
CentrePal is a cloud-based contact centre (CCaaS) solution for Microsoft Teams and it will be first made available for customer preview starting from January 2021. CentrePal has been created by a team of experienced professionals in the fields of Unified Communications, Cyber Security, Cloud Computing and Software Engineering. It is...